This policy replaces all previous versions of this policy.
At HM3 Legal we are committed to protecting personal data and respecting the privacy rights of those whose information we process.
This procedure explains how clients, former clients, prospective clients, website users, suppliers, business contacts and other members of the public can make a complaint about our handling of their personal data.
This procedure has been adopted to comply with UK data protection legislation, including the requirements introduced by the Data (Use and Access) Act 2025, which requires organisations to have a process for handling data protection complaints.
This procedure is available to:
This procedure does not apply to complaints made by employees, workers, partners or consultants regarding employment-related matters, which are dealt with under separate internal procedures.
A data protection complaint is any concern or expression of dissatisfaction about the way we have collected, used, stored, shared, protected or otherwise handled personal data. Examples include concerns about:
You do not need to refer to data protection legislation or use any specific wording for your concern to be treated as a data protection complaint
Our Data Protection Officer is Mr Paul Beckett. You may contact him using any of the following methods:
Email: pb@law.uk.com
Post: FAO Mr Paul Beckett
Data Protection Officer
HM3 Legal Services Limited
Gorse Stacks House, George Street
Chester
CH1 3EQ
Phone: 01244 318131
If you require assistance in making a complaint, please let us know and we will provide reasonable support.
To help us investigate your complaint, please provide:
Providing this information is helpful but not mandatory.
Acknowledgement
We will acknowledge receipt of your complaint within 30 calendar days of receiving it. Our acknowledgement may:
Investigation
We will investigate your concerns fairly and objectively. This may involve:
We will take appropriate steps to investigate your complaint without undue delay and keep you informed of progress where necessary.
Once our investigation is complete, we will write to you setting out:
Depending on the circumstances, we may:
If you are not satisfied with our response, you may raise the matter with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.
Information Commissioner’s Office
Website: www.ico.org.uk
Phone: 0303 123 1113
The ICO generally expects concerns to be raised with the organisation first before it becomes involved.
We will handle all complaints confidentially and only share information with those who need access to investigate and resolve the matter.
Any personal data processed during the complaint investigation will be handled in accordance with applicable data protection legislation and our Privacy Notice.
We maintain records of data protection complaints to:
Contact Details
Data Protection Officer / Compliance Team
HM3 Legal Services Limited
Gorse Stacks House, George Street
Chester CH1 3EQ
Email: Hello@HM3Legal.co.uk
Phone: 01244 318131
If you’ve got a legal enquiry, call us on 01244 318 131 or fill in our contact form to complete a short form, and a bl**dy brilliant lawyer will be in touch.
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