Clients are at the heart of our service. We are here to help. We put you first and are client-centric. You might have heard or seen these kind of statements before.
So why would we be any different?
We have spent a great deal of time listening to the frustrations some business leaders have experienced when dealing with more traditional law firms claiming to go that extra mile. If you have ever felt dread when contacting a solicitor, you’ll know where we’re coming from. If that sounds like you, thanks for sharing your frustrations. It’s because of you we are doing law differently – including reimagining our business as a force for good, changing lives for the better for clients, colleagues, and communities.
We understand the common perceptions of the legal sector and decided to do something about it. Here are some of the actions we are taking …
We want you to have the best possible experience when working with us. Our six fresh standards are our commitment to changing clients lives for the better by becoming a purpose-led legal business.
And we’re even putting our money where our mouth is with our Service Level Guarantee (SLG). As standard, if you feel you didn’t get the client service we promised, you can tell us why and take up to 10% off our legal fees.
First, we want to deliver a client experience that goes above and beyond the traditional ways of doing things, ensuring a WOW service while growing in a sustainable way.
Second, investing in colleagues through professional and personal training and ongoing health and wellness support.
Third, ensuring we are having a positive impact on communities through volunteering, sponsorship and fundraising.
Have a chat with Rich to find out more about the legal advice we offer. No obligation. No cost to you. On a call, over a coffee or Zoom – you choose.
We’ll cut the chat and let our clients do the talking. Check out their experiences below. We are also proud to have achieved Investor in Customers (IIC) accreditation four years in a row for gold-standard service. As IIC is entirely based on client and colleague feedback we are delighted to be in the top quartile of companies ever measured by the IIC.
Provide us with full details here of the legal support you are looking for so we can fast-track your enquiry. The details you provide are to help us direct your enquiry to the best person who can help you.
“The team are second to none. They are in-tune with me and my business goals and provide strong, legal guidance to help me achieve them. Their collaborative, caring approach also extends to my personal and family’s legal needs, which is both highly comforting and very useful in equal measure.”
– Andrew Donaldson, Founding Director of Rent-A-Space, BiG Storage, Active Supply & Design, Climbing The Walls, Storage World and Mickey’s Boatyard & Beach Café
“Excellent service. Very quick and professional. Totally on the ball and communication always excellent which I have struggled with, with other solicitors.”
– M Vaughan, Google 5-star review
Ask us about advice on how to plan ahead and invest wisely.
We can still help you and your family with your individual legal needs …
Wills, Lasting Power of Attorney (LPAs), probate, Trusts and estate management.
Leasehold or freehold? First-time buyer? Get a free, no-obligation quote.
Divorce, pre-nuptial and post-nuptial agreements, family disputes.
If you’ve got a legal enquiry, call us on 01244 318 131 or click here to complete a short form, and a bl**dy brilliant lawyer will be in touch.
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HM Legal Services Limited, Gorse Stacks House, George Street, Chester CH1 3EQ.
Registration number 09975109. SRA number 657043. VAT number 340 0711 54.
General queries: hello@hm3legal.co.uk Account queries: AccountsDept@law.uk.com
Call (+44) 1244 318131.
HM Legal Services Limited trading as HM3 Legal.
HM3 Legal is not responsible for the content of external / third-party websites. Click here to read our third-party website policy. Information contained within this website does not constitute legal advice.
